Terms and Conditions of Sale

Please read carefully. By placing an order with us, you agree the following:

1. Definitions

1.1 ‘We/us/ours' means Celia Johnson trading as www.successfultherapist.co.uk, whose address is PO Box 1131, Guildford, Surrey, GU1 9LY.

1.2 ‘You/your/yours' means the person, firm, company, or organisation buying the Goods or Services subject to these Terms and Conditions.

1.3 ‘The Goods' means the goods (including but not limited to books) which are to be sold under a contract of sale (‘the Contract'), between the parties.

1.4 The Services means the services (including but not limited to online and telephone mentoring) which are to be sold under a contract of sale (‘the Contract'), between the parties

1.5 ‘The Supplier(s)' means any person, firm, company, or organisation contracted by the Seller to supply or assist in the manufacture, supply or delivery of the Goods.

2. Formation of contract

2.1 The Contract shall be formed by our acceptance of an order placed by you for the Goods.

2.2 You will be deemed to have placed an order when we receive notification from PayPal of your payment.

2.3 We will be deemed to have accepted your order by sending an email confirmation (‘the Confirmation') of your order directly to you.

2.4 Our acceptance of any order placed by you shall be subject to these Terms and Conditions which shall override any other document or any other communication (written or oral) between the parties, unless agreed in writing by us.

2.5 We may at our discretion add, vary or withdraw products listed on the www.successfultherapist.com website (‘the Website'), or on any other literature, electronic or otherwise, published by us, at any time without notice.

3. Basis of sale

3.1 All Goods and Services are supplied subject to availability.

3.2 All reasonable efforts have been made to ensure that the details, descriptive information, and specifications of the Goods and Services are as accurate and up to date as possible, such details do not constitute a trade description.

3.3 Any errors or omissions on the Website, or on any other literature, electronic or otherwise, published by us shall be subject to correction, without any liability accruing to us.

3.4 You shall be solely responsible for the accuracy of all orders.

4. Prices

4.1 The price of the Goods and Services shall be as shown on the Website. We may increase the price prior to delivery and inform you if the increase is due to circumstances beyond our control.

4.2 We may vary the price(s) of any Goods or Services on the Website at any time and without notice.

4.3 Delivery charges for the Goods are as stated on the Website or as stated (verbally) by us prior to you placing an order and will be confirmed in the Confirmation.

4.4 Value Added Tax (VAT) is not payable.

5. Payment terms

5.1 You shall make full payment of the price of Goods or Services ordered at the time of placing the order.

5.2 Payment shall be by PayPal only.

6. Delivery of Goods

6.1 We shall endeavour to deliver the Goods to you within 30 days of receipt of your order.

6.2 In the event that the Goods ordered by you are not available at the time the order is placed, we will notify you by email of the estimated time for delivery of the Goods ordered as soon as possible.

7. Inspection of Goods and action upon delivery

7.1 You shall inspect the Goods immediately on delivery and no claim for shortages or errors in delivery which would be evident on inspection will be considered by us unless you notify us by telephone or email quoting the delivery note or invoice number within 24 hours of the time of delivery.

7.2 We shall not consider any claims for non-delivery of Goods unless you notify such claims to us by telephone or email within 2 days of the date of invoice.

7.3 In the absence of any such notification in accordance with 7.1 or 7.2 we shall be deemed to have delivered the Goods in full to you.

8. Damage in transit

8.1 You shall report Goods damaged in transit immediately and in any event within 24 hours of receipt.

8.2 You shall retain any damaged Goods and their original packaging for inspection by us.

8.3 We may replace or refund the price of the Goods at our sole discretion.

9. Returns and refunds

9.1 Goods shall not be returned by you without our prior agreement and in any event shall be returned at your sole expense and within 7 days of such agreement being confirmed in writing to you (which includes by email) by us.

9.2 Any Goods returned in accordance with Clause 9.1 must be in perfect condition, in their original packaging, and fit for resale otherwise you shall not be entitled to a refund.

9.4 This Clause 9 does not apply to defective Goods.

10. Liability

10.1 Our sole liability will be to replace or refund the price of Goods damaged in transit at our sole discretion.

10.2 Except for death or personal injury caused by us, we shall not be liable for any representation, implied warranty, condition or other terms or duty in common or at common law, for any consequential loss or damage, costs or expenses of whatever nature which arise from the supply of Goods or their use or resale unless expressly provided in these Terms.

11. Risk

11.1 Risk shall pass to you where Goods are stored by us upon such Goods being stored, and in all other cases upon delivery or attempted delivery (in the event that you refuse delivery or your address cannot be found or accessed).

11.2 Risk in any Goods to be returned remains with you until the Goods are delivered to or collected by us.

12. Cancellation of order

12.1 You are entitled to cancel your order within seven working days after the day the order was placed in the case of Services, or within seven days after your receipt of the Goods in the case of Goods.

12.2 You shall return the Goods to us at your expense and you are advised to insure the Goods adequately for this purpose.

12.3 If Goods returned by you are lost, we will not be liable to you in any way whatsoever.

12.4 If you do not return the Goods within 14 days of cancellation, or if you so request, we have the right to recover the Goods from you and to deduct the cost of such recovery from any refund to which you may be entitled.

12.5 We will only accept cancellation of orders by you in writing (which may include email) and if received at our principal place of business, PO Box 1131, Guildford, Surrey, GU1 9LY , or by email at info@successfultherapist.co.uk.

12.6 We will refund the amount paid by you for the Goods within 30 days from the day on which notice of cancellation is received. Refunds for valid claims will be made via the same method of payment as used by you to place the order.

12.7 You waive your right to cancel the Services irrevocably in the event that the performance of the Services has commenced before you cancel.

12.8 In the event that you validly exercise your right to cancel the Services, the cost of the same as paid by you will be refunded to you within 30 days.

12.9 You may cancel the Services by contacting us by email at info@successfultherapist.co.uk or by telephoning 0845 459 4716.

13. Inability to supply

We shall not be liable to you for breach of contract by reason of delay or failure to perform any of our obligations if the delay or failure is to any extent due to a cause beyond our control including but not limited to war, fire, accident, breakdown of plant or machinery, industrial action/dispute (including strikes and lockouts), unavailability of or restrictions on supplies or disputes with Supplier(s), non-delivery or delay in the delivery of materials or other circumstances which directly or indirectly or hinder due performance of the Contract.

14. Third parties

The Contracts (Right of Third Parties) Act 1999 is excluded from applying to the Contract and nothing in these Terms confers or purports to confer on any third party any benefit or any right to enforce these Terms, in whole or in part.

15. Customer queries

All queries or complaints relating to orders should be addressed to Celia Johnson at [insert address], or by telephoning 0845 459 4716 or by emailing info@successfultherapist.co.uk during office hours (Monday to Friday 9am to 5.30pm). We will endeavour to respond to your correspondence within 2 working days of receipt.

16. General

16.1 Failure or delay by us to enforce these Terms, or any part thereof, or any or seek remedy of any breach by you shall not be construed as a waiver of our rights to enforce the Contract and seek remedy for subsequent breach.

16.2 If any provision of these Terms is held invalid or unenforceable in whole or part this shall have no effect on the validity of the remaining provisions and conditions.

16.3 The Contract shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts.